by Arianne Foulks of Aeolidia
With more and more crafters and home-based businesses setting up shop on the web, how can you stand out to customers as someone who will send a high quality product, send it on time, and help if there are any problems with the order?
On Etsy, eBay, or Amazon, trust for individual sellers is established by the parent site’s reputation and policies, along with the customer reviews system. How can you improve on that if you’re an Etsy seller or create that trust if you run your own online shop?
Here are some things you can do to convince a stranger to give you their credit card number, trusting that you will follow through on your end of the bargain. Where I provide examples, please use these as inspiration, but do not copy them directly, of course! (read more…)